If you recently called tech support, please take a moment to fill out this survey, it will help us to improve our tech support, and provide better service to you, our customer.
We need your email address, so that we can contact you if you had any problems with our tech support staff Email Address
Please indicate below a brief description of your problem. Please include the date, and time that you called tech support?
Tech Support Persons Name
Pleae rate the following items. Was your call answered right promptly? I left a message I was on hold forever I was on hold for a few minutes I was on hold a few seconds I was not on hold If you left a message, how long did it take for a call back? I don't know, I didn't wait around for a callback. Over 1 hour. 45 Minutes to 1 hour. 30-45 Minutes. 15-30 Minutes. less than 15 Minutes. Didn't need a callback Please rate the following on a scale of 1 to 5 with 1 being very poor, and 5 being Excellent. How friendly was the Technician? 1 2 3 4 5 How knowledgable was the technician? 1 2 3 4 5 Was your problem solved in a timly fashon? 1 2 3 4 5
How can we provide you with better tech support?
How can we improve this survey?